This shop is operated using software developed by Actinic, a leading supplier of secure online stores. The online payment processes are handled using secure servers which encrypt your credit card details, but if you prefer not to give credit or debit card details over the Internet, you will be given the option during the checkout process to send the information by post or pay by cheque.
If you have relevant products and would like to market them through this site, then please email us at info@wrinklies-shop.co.uk. Please also let us know if you think that we can improve the store.
Making a purchase could not be easier. Just browse our catalogue and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
If you want to remove items before completing the order, just click on the Basket button and follow the instructions.
We accept Visa, Mastercard, Delta, Solo and Switch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
If you do not want to use our secure online payment service, you may send your credit card information via phone, fax or letter. The contact details are shown below.
Postage and packing charges will be clearly indicated during the ordering process.
We will process your order the same day it is received and normally send your order to you in 3 business days. We will inform you if any item is not available for despatch within 7 days.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
VAT of 17.5% will be added to all orders.
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
If you need to reach us, please send an email to info@wrinklies-shop.co.uk Alternatively, you can call 01464 821910 or write to us at Training Masters Limited, 8 Western Road, Insch, Aberdeenshire AB52 6JR.
Training Masters Limited will not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. However, we regret that we cannot accept cancellations of contracts for the purchase of Perishable Products, Personalised Products or Sealed Products where the seal has been broken.
Notification of faulty goods should be made within three days of the goods being received. Our liability will be limited to the replacement or issue of credit against goods acknowledged by us to be faulty, providing such faults have not be caused by your misuse, negligent handling or improper handling.
All goods are to be returned at your expense.
If you need to return any goods, please wrap the package securely as it may not be possible to offer a replacement or refund on goods which are damaged during return transit.
This policy does not affect your statutory rights.
To understand your statutory rights for cancellation you should consult The Consumer Protection (Distance Selling) Regulations 2000 which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
